11 Powerful Ways eCommerce Chatbots Can Boost Your Sales and Lead Generation

11 Powerful Ways eCommerce Chatbots Can Boost Your Sales and Lead Generation

Date & Time
May 1, 2023
Reading time
5 mins
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Lopamudra Barik

When you boost your sales and lead generation for eCommerce chatboats . Then this articles for you.

The eCommerce sector has emerged as a necessity and is rapidly developing. With rising consumer demand,it has become critical to ensure a continuous supply of services around the clock. One of the most essential trends in the online commerce business is keeping up with the expanding needs of purchasers.


When businesses realised was difficult to meet their customers' growing needs and adapt to them, they turned to automation.

As a result, we now have AI chatbots for eCommerce that may supplement customer-driven and customer-centric operations via conversational chatbot eCommerce.

What is the definition of eCommerce Chatbots?

An eCommerce chatbot is an AI-powered tool that online retailers use to engage clients at every stage of their purchasing journey.

eCommerce Chatbots are artificially intelligent technologies that can be used by online businesses to interact with their consumers throughout the customer experience.

These chatbots can be used by eCommerce companies to answer queries about their items directly on their website or on other messaging platforms such as WhatsApp, Instagram, Facebook Messenger, and so on.


These eCommerce chatbots are used for conversational marketing and addressing any concerns that buyers may have about the product before they purchase it. These bots are utilised for conversational commerce as well as intelligent and quick after-sales assistance, eliminating the requirement for a human customer service person.

How do chatbots provide value to eCommerce websites?

Have you ever thought about what causes cart abandonment? Let us now unravel this riddle.

According to Forester, 53% of online buyers abandon their shopping carts if they do not obtain immediate responses to their questions.

chatbots provide value to eCommerce websites
Simply providing email support is no longer sufficient


This means that simply providing email support is no longer sufficient. They're also not going to wait or hold for a phone call. Customers require responses as soon as the question arises. You can no longer overburden each web page with minute details about the goods and services.

The best you can do is to keep the ball going by deploying a chatbot for your eCommerce website. When your both includes a live chat system, it adds even more value to your company. Even the most difficult questions from your consumers can now be answered.

Why does your company require AI-powered systems?

Many eCommerce businesses now rely on artificial intelligence and machine learning to understand the purchasing habits of millions of users. This enables them to create an effective marketing campaign and pitch products to buyers.


This kind of rise in eCommerce indicates that individuals are gravitating toward tech-based AI platforms.

To learn more about conversational ai chatbot commerce, watch the demo video of Engati's customer support chatbot solution for b2b eCommerce platforms here!

How can I create eCommerce chatbot flows?

The first step is to-determine the aim of your eCommerce AI chatbot. Do you want it to offer customer service?

Perhaps you want it toserve as a catalog for your products on other platforms such as WhatsApp,Telegram, and Messenger. Alternatively, you could use it to drive sales through these channels. Whatever your purpose is, it must be well defined.

create eCommerce chatbot flows


Following that, you'll need to gain a better understanding of your users, their wants and needs, and the challenges they face.

Now you can start designing the flow for your eCommerce chatbot. Engati's visual chatbot flow designer requires little to no coding.

11 ways eCommerce chatbots can increase sales and lead generation

1. Customises your services

AI chatbots in eCommerce recall customers' previous interactions and utilize them to tailor future discussions. Furthermore, bots can maintain customer focus while guiding them through the sales funnel and making product recommendations.

Furthermore, personalising services, you increase engagement and save customers' time by promoting relevant products. Learn more about developing effective tailored strategies by reading this article.

2. Real-time interactions are recorded

AI chatbots allow eCommerce enterprises to communicate with customers in real time.

This data can be evaluated to improve services based on customer feedback. Instant access to important data minimises operation costs while simultaneously increasing corporate efficiency and functionality.

3. Allows customer executives to concentrate on more difficult responsibilities

Because chatbots can handle 80% of your customers' repetitive simple questions, they can assist customer service executives in maintaining the locus of support to solve complex queries. You can attract more consumers while lowering your operating costs by prioritising complicated questions.

4. Provides prompt, dependable, and cost-effective client service

According to a slick text survey, more than half of customers want businesses to remain open 24 hours a day, seven days a week. Chatbots keep track of user interactions and questions. They are available 24 hours a day, seven days a week, and respond quickly.


eCommerce businesses that cannot provide rapid support tend to close down because competitors operate and provide service 24 hours a day, seven days a week.


AI-powered chatbots can answer 80% of frequently asked customer questions. If it is unable to resolve the issue, it will immediately transfer the enquiry to a live chat representative. A bot can inform users about online payment offers and incentives. 

Chatbots on eCommerce websites provide answers to frequently asked questions, collect client feedback, and address difficult customer issues. These are essentially intended to clear the clutter that a buyer may encounter while shopping.

5. Allows you to distribute your catalogue via different channels

If your clients realize they need to make a purchase while using another social media platform,wouldn't it be better if they could do so directly from you?

They don't want to switch platforms since opening your website or app feels too difficult. Fortunately,you don't need them to.

Allows you to distribute your catalogue via different channels
Clients realise they need to make a purchase while using another social media platform


By deploying a chatbot on WhatsApp, Facebook Messenger, Telegram, and 10+ other touch points, you provide customers the ability to browse your inventory and make purchases directly from the platform they're already using.

It reduces customer effort while providing an omni-channel experience.

6. Serve as the ideal knowledge base

With AI-powered chatbots,it is simple to provide customers with the relevant information. When a consumer picks a certain product, for example, the bot will provide one-touch access to the FAQ area within the chat interface. Furthermore, if customers require additional information, the chatbot can accept the input and present it within seconds.


As a result of the interaction between the eCommerce chatbot and its customers, the purchasing process is simplified, increasing engagement and sales.

7. Storytelling increases sales

Storytelling is an unadulterated kind of art. It can help brands engage with customers when combined with an AI chatbot for eCommerce. This improves engagement after AI chatbots perfect the discussions by learning from user inputs.


eCommerce businesses, in some ways, do more than just offer things to their customers. Instead, they teach them about the product and help them remember it. They communicate with visitors by employing interactive elements including images, gifts, videos, and music.

This ultimately leads to more brand engagement as the chatbot more successfully captures your customer's attention, making the sales process easier.

8. Rich analytics to boost more sales

Nothing is more valuable in eCommerce than engaged buyers. These customers mark their favourites on the website. Either they buy right away or they leave their carts and wish-list sections in a frigid condition for months. As a result, millions of products are never delivered to customers.

Rich analytics to boost more sales
increase in sales as well as a growth in the consumer base


Fortunately, AI bots are completely changing this practice. A bot can learn about the needs of visitors by studying the things in their carts and wish lists. Bots can also offer better items to users. This might lead to an increase in sales as well as a growth in the consumer base.

9. Promotes lead generation and email marketing

AI bots can interact with users via automated email sequences and quick responses. AI bots can interact with users by using automated triggers. There is a plethora of low-cost email marketing tools available to assist you in automating your email marketing campaigns.

Furthermore, eCommerce businesses can use chatbots to persuade customers to fill out forms and provide data.


Your eCommerce chatbot can help your lead generation strategy succeed by collecting lead information in a variety of ways, such as capturing data directly in the conversation flow or allowing customers to fill out forms  in the bot.

10. Compiles feedback

There are two approaches for an eCommerce business chatbot to obtain user feedback.

The first is through reviews, and the second is through web forms. If a company focuses too much on collecting manual reviews, it will soon learn that it is not cost-effective.This procedure is far too time-consuming. As a result, relatively few customers leave legitimate reviews.

Compiles feedback
While interacting and sympathising with the users, a bot can gather feedback


In contrast, if a consumer receives a damaged product, he or she is sure to leave a negative review. 

Bad reviews cost the firm,which is why the customer experience must be improved. eCommerce organisations can automate the feedback collection process by using AI chatbots. Then, while interacting and sympathising with the users, a bot can gather feedback. Assuring them that their issue has been routed to the appropriate team in real time.


By using AI chatbots, you can lessen the impact of bad marketing. Instead, consumers may recommend your platform to their friends and family members as the most trustworthy.

11. Metrics are provided

Most people assume an AI-powered chatbot to be a conversational interface. However, when used correctly, they can be a goldmine.


The right user metrics may do wonders for your company. Traditional technologies, on the other hand, fail to collect critical information about website users' interactions. An AI-based eCommerce chatbot, on the other hand, can collect exclusive facts about users in real-time, such as product engagement, preferences, what they disliked, and how they responded to the chatbot, and so on.

When used correctly, these user details are nothing short of a gold mine. They can assist eCommerce businesses in improving the client experience by directing services in the appropriate direction.


eCommerce chatbots are continuously striving to provide their customers with an exceptional experience. However, using traditional engagement tools results in average customer satisfaction.

A positive customer experience will always result in a high level of customer satisfaction. Conversational chatbot marketing is proving to be very useful in this regard.


eCommerce organizations frequently struggle to improve the consumer experience. This is primarily due to the fact that dissatisfied customers are unlikely to return and make another purchase. As a result, it is critical to determine whether or not a customer is satisfied with the services provided.

Conversational chatbot marketing allows customers to express themselves so that businesses can understand and empathise with their customers.


Aside from the business implications, it is critical to obtain user feedback. It can assist in detecting weak places in the chatbot conversation flow, such as wrong answers,poor conversation design, repetitive responses, and knowledge gaps.


What are eCommerce chatbots?

eCommerce chatbots are computer programs designed to simulate conversation with human users over a chat interface. These chatbots use artificial intelligence (AI) and machine learning (ML) algorithms to understand and interpret user queries and respond with relevant information.

How can eCommerce chatbots boost sales and lead generation?

eCommerce chatbots can boost sales and lead generation in several ways, including: 24/7 availability: Chatbots can engage with customers at any time, even outside of business hours, increasing the likelihood of making sales and generating leads. Personalized recommendations: Chatbots can analyze customer data and browsing behavior to provide personalized product recommendations, improving the chances of a sale. Streamlined checkout process: Chatbots can guide customers through the checkout process, reducing shopping cart abandonment rates. Upselling and cross-selling: Chatbots can suggest complementary products to customers, increasing the average order value and revenue per customer. Customer service and support: Chatbots can provide quick and efficient customer service and support, resolving issues and building customer loyalty. Lead qualification: Chatbots can qualify leads by asking qualifying questions and gathering important information about the customer, improving lead quality. Lead nurturing: Chatbots can nurture leads by providing relevant and valuable information, building trust and increasing the likelihood of a sale. Customer feedback: Chatbots can gather customer feedback and insights, helping businesses improve their products and services. Multilingual support: Chatbots can provide support in multiple languages, expanding the reach of businesses and increasing sales and leads from non-native speakers. Integration with other systems: Chatbots can integrate with other systems such as CRM and marketing automation platforms, providing valuable data and insights to improve sales and lead generation strategies. Cost-effective: Chatbots can save businesses time and money by automating repetitive tasks, allowing businesses to focus on higher-value activities such as sales and marketing.

What types of eCommerce chatbots are there?

There are several types of eCommerce chatbots, including: Rule-based chatbots: These chatbots are programmed with specific rules and responses based on predefined criteria. They are relatively simple and can only respond to specific queries. AI-based chatbots: These chatbots use machine learning algorithms to learn from customer interactions and improve their responses over time. They can handle a wider range of queries and provide more personalized responses. Hybrid chatbots: These chatbots combine both rule-based and AI-based approaches to provide a balance of efficiency and personalization.

How can businesses implement eCommerce chatbots?

Businesses can implement eCommerce chatbots by: Choosing a chatbot platform or provider that suits their needs and budget. Defining the chatbot's purpose, functionality, and goals. Developing the chatbot's conversation flow and responses. Testing and refining the chatbot based on user feedback and performance metrics. Integrating the chatbot with other systems such as CRM and marketing automation platforms. Promoting the chatbot to customers through various channels such as social media and email marketing.

Are there any limitations to eCommerce chatbots?

Yes, there are some limitations to eCommerce chatbots, including: Lack of emotional intelligence: Chatbots cannot replicate human emotions and empathy, which can affect the quality of customer interactions. Limited context awareness: Chatbots may struggle to understand the context of a conversation or query, leading to inaccurate or irrelevant responses. Language barriers: Chatbots may struggle to understand or communicate in languages other than their primary language, limiting their effectiveness in multilingual environments.

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